embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following link for Pre-Chat Setup. 1. Create a Custom Field on the Messaging Session Object to store the Hidden Pre-Chat information. 2. Find the Omni-Channel Flow … Continue reading Salesforce Messaging for In-App and Web Hidden Pre-Chat from Experience Cloud Site