To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable “Automatically mark conversations inactive after a period of customer inactivity”. Note: There is currently no support for configurable session inactivity for Agentforce Agents. The inactivity setting on the Messaging Channel applies only to human service reps. Agent Session Expiry: Typically 72 … Continue reading How to end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web?