To Access ConversationEntry entity, “Access Conversation Entries” permission is mandatory. To use the ConversationEntry object for Chat, enable the new Access Conversation Entries user permission. Reference Link – https://help.salesforce.com/articleView?id=release-notes.rn_api_objects.htm&type=5&release=232 This is applicable to Chat, Messaging and Service Cloud Voice entities.  If the user’s profile doesn’t have this permission, they will hit “You don’t have View … Continue reading Access Conversation Entries Salesforce Permission