Open Account record when Case is routed via Salesforce Omni Channel Flow

333 views Sep 19, 2024

We can make use of Add Screen Pop Flow element in the Salesforce Omni-Channel Flow to open the Account record as subtab to the Case record when routed using the Route Work Flow element. Blog Post: https://www.infallibletechie.com/2024/09/open-account-record-when-case-is-routed-via-salesforce-omni-channel-flow.html

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