Open Account record when Case is routed via Salesforce Omni Channel Flow
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Sep 19, 2024
We can make use of Add Screen Pop Flow element in the Salesforce Omni-Channel Flow to open the Account record as subtab to the Case record when routed using the Route Work Flow element. Blog Post: https://www.infallibletechie.com/2024/09/open-account-record-when-case-is-routed-via-salesforce-omni-channel-flow.html
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