Manage separate Capacity for Salesforce Case and Messaging Session

If you are having agents working in both Salesforce Case and Messaging Session objects/entities and would like to manage separate Capacity, then Capacity Type Not Interruptible and Interruptible can be used. Not Interruptible Capacity Type uses Primary Capacity configured to the agent. Interruptible Capacity Type uses Interruptible Capacity configured to the agent. Blog Post: https://www.infallibletechie.com/2024/02/manage-separate-capacity-for-salesforce-case-and-messaging-session.html