Create Case via Salesforce Enhanced SMS Channel
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Jan 31, 2025
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. Blog Post: https://www.infallibletechie.com/2025/01/create-case-via-salesforce-enhanced-sms-channel.html
#Email & Messaging
# Helpdesk & Customer Support Systems
# Intelligent Personal Assistants
# Internet Software
# Software
# Text & Instant Messaging