Transferring Pre Chat Data to Your Salesforce Agents

We can pass Pre-Chat information to Salesforce Agentforce Agents. In order to do so, update the Messaging Session record with the Pre-Chat information. In the Agentforce Agent, use the Messaging Session Context Variable to refer it. Blog Post: https://www.infallibletechie.com/2025/05/transferring-pre-chat-data-to-salesforce-agentforce-agent.html