How to allow agents to decline requests in Salesforce Omni Channel

Name: How to allow agents to decline requests in Salesforce Omni Channel
Uploaded: 2022-04-27T02:11:34+00:00
Duration: 5 min 28 s
Description: Admins can enable "Allow Agents to Decline Requests" and "Allow Agents to Choose a Decline Reason" to to allow agents to decline requests in Salesforce Omni-Channel.

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Admins can enable "Allow Agents to Decline Requests" and "Allow Agents to Choose a Decline Reason" to to allow agents to decline requests in Salesforce Omni-Channel.

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How to allow agents to decline requests in Salesforce Omni Channel