Get Conversation Entries for Voice Call in Salesforce Service Cloud Voice
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Jul 27, 2022
ConversationEntry contains the conversation between the agent and the customer. SOQL and Connect API can be used to get Conversation Entries for a Voice Call record in Salesforce. Blog Post: https://www.infallibletechie.com/2022/07/how-to-get-conversation-entries-for-voice-call-in-salesforce-service-cloud-voice.html
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