May 25, 2021

Salesforce Workforce Engagement

Workforce engagement enables the conditions necessary for workers to do their best, most efficient work. By intelligently forecasting workforce demand and capacity planning and equipping agents with in-moment on-demand training, organizations can advance and streamline their service goals while improving the experience of customers.

Trailhead Resources:
https://trailhead.salesforce.com/en/content/learn/modules/workforce-engagement-for-service-quick-look

Capabilities:
Intelligent forecasts
Omni-channel capacity plans
Shift scheduling
In-stream push training

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