December 29, 2020

Send Email to Members in Salesforce Queue

If you want to send an email notification to all queue members individually when a new case gets added to the queue.


The Send Email to queue members alert will only work if you are using Case Assignment Rules and Active Assignment checkbox to move Case to a Queue. If you are moving the case Manually to a Queue or using a Workflow, it does not trigger the Email alert.

Reference Link - https://help.salesforce.com/articleView?id=000323036&type=1&mode=1

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