With Snap-ins, agents can use contextual customer details from app data to quickly point them to the right solutions.

Add the Snap-in Chat widget to your website so that customers can quickly get answers to their questions by chatting with an agent while browsing your site. Snap-In Chat uses Live Agent, but with a simpler setup. The setup node for snap-ins chat is available only in Lightning Experience.

To set up snap-ins chat, your org must meet these prerequisites:

1. Lightning Experience must be enabled to set up snap-ins
2. Service Cloud License
3. Live Agent License
4. Live Agent must be enabled in your org
5. A Live Agent chat button and a Live Agent deployment must be set up and available in your org
6. A Salesforce Community (preferable) or a Force.com site must be set up on your org and available for guest user access

1. Go to Snap-Ins.

2. Click New button.

3. Enter and select details and click “Create” button.