Chatter Answers in Salesforce

Enabling Chatter Answers:

1. Go to Setup –> Build –> Customize –> Chatter Answers –> Settings.

2. Click “Edit” button.

3. Select “Enable” check box.

4. Click “Save” button.


Configuring Email Notifications for Chatter Answers:

1. Go to Setup –> Build –> Customize –> Chatter Answers –> Email Notification Settings.

2. Click “Edit” button.

3. Select the required options.

4. Click “Save” button.

Viewing Question Tab:

1. Go to Question tab.



2. Click “New” button.


3. Select Zone.


4. Create a Question and click “Save” button.



5. Click “Answer” link to answer and click “Answer Customer & Zone” to save it.

6. Click “Best Answer” link to make it as the best answer.

Output:

Setting Q&A:

1. Go to Setup –> Build –> Customize –> Chatter Settings –> Zones.

2. Click “Edit” link.

3. Enable “Chatter for Answers” check box.

4. Go to Q&A tab.

Output:

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