March 30, 2020

Difference between LiveMessage and Digital Engagement Messaging

Salesforce Classic LiveMessage
Salesforce Classic LiveMessage is in a managed package.
Supports Short Code.
Supports Omni-Channel and has its own LiveMessage utility.

Digital Engagement Messaging
Digital Engagement Messaging resides in Lightning and is provisioned via a Permission Set License.
Only supported in Lightning and Lightning Service Console.
Short code is not supported.
Works with Omni-Channel utility.

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