February 10, 2020

Classic vs Lightning Knowledge in Salesforce

Classic Knowledge
Article Types are used for showing differnt buttons and fields.
Files are attached in custom file fields.

Lightning Knowledge
Looks similar to regular objects.
Record Types are used for showing differnt buttons and fields.
Agent Search tab helps to search articles. Filters are available in the left pane.
Files are stored in standard Files object and available as related list.

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