How to notify additional users when a Case receives Inbound Emails in Salesforce?

How to notify additional users when a Case receives Inbound Emails in Salesforce?

1. Create Last Inbound Email Received Date Time Field.

2. Create a Workflow Rule on EmailMessage object.

3. Create a Field Update on EmailMessage object.

4. Create a Workflow Rule on Case Object.

5. Create Email Alert on Case Object.

Leave a Reply