September 9, 2018

Enhanced Email in Salesforce

Enhanced Email elevates email to a standard Salesforce object, with customization options and an API. Emails are no longer stored as tasks, but as full-featured records, complete with details, related lists, and collaboration tools. On email records, users can view their messages exactly as their customers do, complete with formatting.

1. Go to Enhanced Email in Setup.

2. Enable Enhanced Email.

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