Einstein Bot

Einstein Bot greets your customers, answers their questions, and it can even dip into your fulfillment system and retrieve the customer's order status. In case the customer does need attention from an actual agent, the bot can smoothly transfer the customer to an available agent, and serve coffee while they are waiting.

Einstein Agent chatbots, built natively on the Salesforce Platform, will allow any company to deliver automatic service at scale using Einstein AI technology.

Using Einstein Chatbot builder, you can easily set it up.


Check the below 2 mins video

https://youtube.com/watch?feature=youtu.be&v=14l6Blr0jM0

To setup, follow the steps in below link

http://www.infallibletechie.com/2018/06/how-to-setup-einstein-bot-in-salesforce.html

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