Desk.com to Service Cloud Migration

If you are interested in Desk.com to Service Cloud Migration, check the below link for considerations.

https://org62.my.salesforce.com/sfc/p/#000000000062/a/0M0000005YV6/ghp0ivVVphPCz83zZ4Y7AoUkA6lPd3.yPKu5jkvThCM

Before you move into the implementation phase of your project, it’s best to have some important pieces in place. These include a solid project team and a set of requirements for go-live. This unit helps you put together a preliminary structure for executing a successful move to Service Cloud.

When it comes to implementing a new solution, there are a lot of components to consider. What do you roll out in Phase 1 versus Phase 2 (or beyond)? For example, do you need all of those macros moved over to Service Cloud immediately, or is this transition a good time to do some spring cleaning and only migrate the few that your team regularly uses?

Note:
There are few trailhead modules specially designed for migration of Desk.com to Service Cloud.

Cheers!!!

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