1. Enable Case Feed.
2. Create Global Action or Object Specific Action.
To know about Actions in Salesforce, check the below link
http://www.infallibletechie.com/2013/07/actions-in-salesforce.html
3. Edit the case layout and add the Quick Action.
Note:
Macros will only work with the new Case Feed Layout. Legacy Case Feeds is not supported.
Cheers!!!
2. Create Global Action or Object Specific Action.
To know about Actions in Salesforce, check the below link
http://www.infallibletechie.com/2013/07/actions-in-salesforce.html
3. Edit the case layout and add the Quick Action.
Note:
Macros will only work with the new Case Feed Layout. Legacy Case Feeds is not supported.
Cheers!!!
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