Salesforce Knowledge Synonyms

Knowledge Synonyms in Salesforce allows users to search Knowledge Articles using the synonyms configured.

Synonyms are words or phrases that are treated as equivalent in searches. For example, if the following synonym group is defined: US, USA, United States, United States of America then a search for USA matches items that include United States of America, United States, and US.

1. Go to Customize –> Search –> Knowledge Synonyms.

2. Click “New” button.

3. Click “Save” button.

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