Contact center plays a vital role in CRM.
A contact center is a feature provided by an enterprise to manage all their customers related contacts. Customers may contact through Email, phone, internet, etc...
Contact center is different from Call Center because in a call center only telephone calls will be handled by the enterprise.
Cheers!!!
A contact center is a feature provided by an enterprise to manage all their customers related contacts. Customers may contact through Email, phone, internet, etc...
Contact center is different from Call Center because in a call center only telephone calls will be handled by the enterprise.
Cheers!!!
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