Chatter Answers in Salesforce

Enabling Chatter Answers:

1. Go to Setup --> Build --> Customize --> Chatter Answers --> Settings.





2. Click "Edit" button.


3. Select "Enable" check box.

4. Click "Save" button.



Configuring Email Notifications for Chatter Answers:


1. Go to Setup --> Build --> Customize --> Chatter Answers --> Email Notification Settings.



2. Click "Edit" button.



3. Select the required options.

4. Click "Save" button.




Viewing Question Tab:

1. Go to Question tab.




2. Click "New" button.



3. Select Zone.




4. Create a Question and click "Save" button.





5. Click "Answer" link to answer and click "Answer Customer & Zone" to save it.


6. Click "Best Answer" link to make it as the best answer.


Output:


Setting Q&A:

1. Go to Setup --> Build --> Customize --> Chatter Settings --> Zones.


2. Click "Edit" link.


3. Enable "Chatter for Answers" check box.


4. Go to Q&A tab.


Output:


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