Answers in Salesforce

Answers is a feature of the Community application that enables users to ask questions and have community members post replies. Community members can then vote on the helpfulness of each reply, and the person who asked the question can mark one reply as the best answer.

1. Go to Setup --> App Setup --> Customize --> Answers --> Settings.


2. Enable "Answers".


3. Go to Setup --> App Setup --> Customize --> Answers --> Communities.


4. Create a new Community and Save it.


5. Go to Setup --> App Setup --> Customize --> Data Categories --> Data Category Setup.


6. Create a Category Group and Save it.


7. Activate the Category Group.


8. Go to Setup --> App Setup --> Customize --> Answers --> Settings.


9. Save the settings changes.


10. Go to "Answers" tab to view the community.

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