Difference between Queue and Public Group

Difference between Queue and Public Group




Queue
Public
Group
Queue is used for load balancing
Public Group is solely used for
sharing
Queue is a feature available to
salesforce.com users that allows you to integrate prospect assignments with
your current salesforce.com workflow. Rather than assigning to a specific
user, you can choose to assign leads to a salesforce.com queue and then use
your CRM workflow or manual method of distributing leads to sales
representatives.
Public Group is kind of team or
group of related users; this will help you to share the data.
Queue
can be created for Custom objects and for Case, Lead and Knowledge Article
Version.
Public
group created can be used across any objects.

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