ADM 201 Syllabus

Syllabus:

Organization Setup - 1%
Company profile

User Setup - 9%
Creation of multiple users

Global User Interface - 1%
Pagelayouts
List View

Security and Access - 15%
OWD
Role
Sharing Rules
Manual Sharing
Profile

Standard and Custom Objects - 18%
Types of objects
Types of fields
Record types and business processes
Implications of deleting fields
Formula fields

Sales Cloud Applications - 9%
Sales process
Big Deal Alert
Web to Lead
Lead Assignment Rule

Service Cloud Applications - 6%
Case management
Web to Case
Email to Case
Public Solution
Community
Salesforce Knowledge

Activity Management - 3%
Task
Event

Chatter - 1%
Describe the features of Chatter

Data Management - 11%
Dataloader
Data export
Dataloader.io
Import Wizard

Content and Folder Management - 2%
Salesforce Content
Folders - Email Templates, Reports, documents

Reports and Dashboards - 13%
Reports
Custom Report Types
Dashboards

Workflow Automation - 7%
Workflows
Approval process

Desktop and Mobile Administration - 2%
Salesforce1 and SalesforceA
Salesforce for Outlook

AppExchange - 2%

Concepts:

1. Manage users, data, and security
2. Maintain and customize Sales Cloud and Service Cloud applications
3. Build reports, dashboards, and workflow

Administrator's responsiblities:

1. Customizing your application, including page layouts, fields, tabs, and business processes.
2. Creating a secure Salesforce environment.
3. Maintaining and import clean data.
4. Creating high-value reports and dashboards.
5. Setting up workflow automation.

To know more, kindly visit the below links

http://certification.salesforce.com/Administrators

http://www.salesforce.com/assets/pdf/datasheets/DS_ADM201.pdf

For sample questions and materials, kindly use the below link

http://www.infallibletechie.com/search/label/ADM%20201

Cheers!!!

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